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General Policies & Procedures

This is a simple overview of how our service works and what to expect.

Our full Terms & Conditions govern all services and take precedence in all cases.

🔵 WHAT WE DO

Remove visible pet waste from the designated outdoor service area.
Double-bag all collected waste.
Place bagged waste in:
Your on-site trash bin, or
A designated outdoor area on your property.

🔵 WHAT WE DON’T DO

We don’t guarantee removal of every piece of waste.
(buried, frozen, obscured, or inaccessible waste may be missed)
We don’t enter homes, garages, sheds, or enclosed structures.
We don’t provide lawn care, sanitation, veterinary, or medical services.
We don’t handle or interact with pets.

Important: We do not haul or dispose of pet waste off-site. All collected waste remains on your property.

🔵 YARD ACCESS & SAFETY

To complete service, please ensure:

Gates are unlocked and accessible.
Pets and children are not present in the service area during service.
The yard is reasonably maintained for visibility and access.
We are notified of hazards, aggressive pets, or communicable pet illnesses.

If the yard is unsafe or inaccessible at the time of service, the visit may be skipped and is not refundable.

🔵 SCHEDULING & MISSED VISITS

Service is performed on your selected schedule.
Visits may be delayed or rescheduled due to weather, holidays, access issues, or operational needs.
When possible, missed visits are handled as double cleanings at the next service.

No refunds or credits are issued for weather-, holiday-, or access-related interruptions.

🔵 YARD DEODORIZATION (IF INCLUDED)

Uses pet-safe, professional deodorizing products.
Results vary based on weather, soil, yard conditions, and pet activity.
Odor reduction is not guaranteed.

Complimentary applications:

One (1) per calendar month during deodorization season.
No cash value, non-transferable, not banked or accumulated.

🔵 PAYMENT & CANCELLATION

Services are prepaid.
Recurring plans auto-renew monthly.
Cancel at least 7 days before your next billing cycle.
No refunds once a billing cycle begins.
Accounts with unpaid balances may have service paused or cancelled.

🔵 RESPONSIBILITY & LIMITS

Waste becomes the client’s responsibility once placed on the property.
Clean Paws cannot be held responsible for illness related to pet waste exposure, missed waste due to yard conditions, or odors after placement.
Liability is limited to the fee paid for the affected visit.

🔵 PHOTOS & DOCUMENTATION

We may take service-related photos for quality control, documentation, or dispute resolution.
Property photos are never used for marketing without permission.

🔵 IN SUMMARY

Clean Paws provides reliable, professional pet waste removal — not waste hauling or disposal.
Our service helps reduce mess and risk but does not eliminate all hazards associated with pet waste.

Full Terms & Conditions are provided separately and govern all services.

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