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Policies & Procedures

This is a simple overview of how the PWWO Service works and what to expect.

Our full Terms & Conditions govern all services and take precedence in all cases.

🟢 WHAT WE DO

Visually observe pet waste for potential abnormalities (e.g., blood, unusual consistency, visible parasites).\n
Provide informational feedback based solely on what is visible at the time of service.
Document observations for client records, internal records, or dispute resolution.

🟢 WHAT WE DON’T DO

We do not provide veterinary care, diagnosis, testing, or treatment.
We cannot guarantee detection of all health issues, parasites, or abnormalities.
Observations are informational only and do not replace veterinary care or professional medical advice.
In multi-dog households, we may be unable to accurately identify which dog produced specific waste unless dogs are separated.

🟢 CLIENT RESPONSIBILITIES

Ensure safe and accessible yard conditions during service.
Ensure pets and children are not present in the observation area during service.
Follow Clean Paws’ guidance regarding dog separation when recommended for observational clarity.
Consult a licensed veterinarian regarding any pet health concerns and do not rely solely on observations.

🟢 LIMITATIONS & LIABILITY

Clean Paws cannot be held responsible for:

Health conditions not observed, missed, or misattributed.
Actions or decisions made based on observations or the absence of observations.
Any indirect, incidental, or consequential damages.

Liability is limited to the fee paid for the affected service visit.

🟢 COMMUNICATION

Observations, if any, are communicated via email, text, or in-person report.
It is the Client’s responsibility to review and act upon all information.

🟢 IN SUMMARY

The PWWO Service is strictly informational.
It may help identify potential concerns early but does not replace veterinary care.
No guarantee is made regarding detection, prevention, or identification of disease, parasites, or other health conditions.

Full Terms & Conditions are provided separately and govern all services.

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