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Policies & Procedures

This is a simple overview of how the Yard Hazard Lookout works and what to expect.

Our full Terms & Conditions govern all services and take precedence in all cases.

🟠 WHAT WE DO

Look for visible, surface-level yard hazards during scheduled service visits.
Where safe and reasonable, remove minor hazards such as small nails, screws, trash, or single shards of glass.
Flag, mark, or report hazards that cannot be safely removed at the time of service.
Document hazards found, removals performed, or flagged conditions for client records, internal records, or dispute resolution.

🟠 WHAT WE DON’T DO

We do not perform professional inspections, construction, landscaping, utility locating, or environmental remediation.
We do not guarantee detection or removal of all hazards.
We do not remove:
Biohazardous materials (e.g., needles, syringes, medical waste).
Hazardous chemicals or unknown containers.
Large, heavy, embedded, or excavated objects
Dead animals larger than small rodents.
We do not perform excavation or intentionally disturb underground utilities, irrigation systems, or buried objects.

🟠 CLIENT RESPONSIBILITIES

Provide safe and accessible access to the service area during service visits.
Ensure pets and children are not present in the service area during service.
Disclose known hazards, underground utilities, irrigation systems, septic components, or prior yard work.
Follow up on flagged hazards by engaging licensed professionals when recommended.
Obtain any required permissions from property owners, HOAs, or third parties before service.

🟠 SAFE REMOVAL LIMITS

All decisions regarding what is safe or reasonable to remove are made solely by Clean Paws.
If removal may pose a safety risk or requires specialized handling, the hazard will be flagged and reported instead of removed.
Specialized removal or disposal may be offered separately and may involve additional charges with prior approval.

🟠 LIMITATIONS & LIABILITY

Clean Paws cannot be held responsible for:

Hazards that are hidden, buried, obstructed, or outside the observable service area.
Injuries, accidents, or property damage not caused by gross negligence or willful misconduct.
Actions or decisions made by the Client or third parties following hazard reports.
Any indirect, incidental, or consequential damages.

Liability is limited to the fee paid for the affected service visit.

🟠 COMMUNICATION & DOCUMENTATION

Hazards removed or flagged are documented during the visit.
Reports, if any, are communicated via email, text, or in-person report.
It is the Client’s responsibility to review and act on all communications.
Service-related photos are used for records, quality control, or dispute resolution and are never used for marketing without permission.

🟠 IN SUMMARY

The Yard Hazard Lookout Service helps identify and address visible, surface-level yard hazards.
It does not eliminate all risks and does not replace professional inspections or remediation services.
No guarantee is made regarding detection, identification, or removal of all hazards.

Full Terms & Conditions are provided separately and govern all services.

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