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These Terms & Conditions (“Terms”) govern the Pet Waste Removal Service (“Service”) provided by Clean Paws Pet Waste Removal, a service of Clean Paws LLC (“Company,” “we,” “us,” or “our”). By enrolling in or using the Service, the client (“Client,” “you,” or “your”) agrees to the following terms:

1. SCOPE OF SERVICE

1.1 Definition of “Pet Waste Removal.”

For purposes of this Agreement, “Pet Waste Removal” is strictly defined as the following:

Collection of visible pet waste only from the designated outdoor service area
Double-bagging of all collected pet waste

Placement of the bagged waste into:

The Client’s designated on-site trash bin, or
A designated outdoor area on the Client’s property if no bin is present or accessible

Pet Waste Removal expressly does NOT include:

Hauling waste off the Client’s property
Transporting waste to another location
Disposal at any off-site facility, landfill, or transfer station

1.2 The Service includes the collection of visible pet waste from the Client’s yard or other designated outdoor service area.

During each service visit:

All collected waste is double-bagged
Bagged waste is placed into the Client’s designated on-site trash bin

If no bin is present or accessible:

Bagged waste will be placed in a designated outdoor area on the Client’s property, as specified by the Client
If the Client has not designated a placement area, the Company will, in its reasonable discretion, place the bagged waste in a safe and appropriate outdoor location on the Client’s property

The Company:

Does not haul, transport, or dispose of pet waste off-site
Does not remove waste from the Client’s property under any circumstances

1.3 The Service does not guarantee detection or removal of every piece of pet waste, and the Company is not responsible for waste that is buried, frozen, obscured, or otherwise inaccessible.

1.4 The Service does not include lawn care, landscaping, pest control, veterinary care, or sanitation services, unless expressly agreed in writing.

1.5 If the Client has enrolled in additional services such as Pet Waste Wellness Observation (PWWO) or Yard Hazard Lookout Service (YHLS), those services are governed exclusively by their own Terms & Conditions, which supplement but do not replace this Agreement.

1.6 The Company may take photographic documentation of the service area before and after service for record-keeping, training, and dispute resolution purposes.

1.7 The Company only handles pet waste and does not handle or interact with pets directly. Pets must not be present in the service area during service. The yard must not contain hazardous chemicals or toxic materials that could endanger Company employees.

1.8 The Company operates in compliance with all applicable local, state, and federal laws regarding waste handling and safety.

1.9 The Company’s Service is strictly limited to the designated outdoor cleanup area. The Company does not enter homes, sheds, garages, detached garages, or any other structures or enclosed areas on the property. Service is confined to the yard or area explicitly agreed upon.

1.10 No Off-Site Waste Disposal

The Client acknowledges and agrees that:

Clean Paws Pet Waste Removal is not a waste hauling or disposal service
All pet waste collected remains on the Client’s property
Responsibility for final disposal rests solely with the Client
Waste placement by the Company constitutes completion of the removal service

2. SERVICES

2.1 Clean Paws Complete Care Membership

The Clean Paws Complete Care Membership is the Company’s comprehensive, all-inclusive pet waste removal and yard wellness service.

Each scheduled service visit includes:

\nPet Waste Removal: The collection of visible pet waste from the designated outdoor service area, double-bagging the waste, and placing it into the Client’s designated on-site trash bin or a designated outdoor area on the Client’s property.
\nPet Waste Wellness Observation (PWWO): A visual inspection of pet waste for abnormalities or irregularities that may indicate potential health concerns.
\nYard Hazard Lookout Service (YHLS): A visual assessment of the service area for potential hazards, including but not limited to sharp debris, broken glass, or unsafe ground conditions. Minor hazards may be removed at the Company’s discretion; significant hazards will be documented and reported to the Client.
\nYard Deodorization: A professional, pet-safe, bio-enzymatic treatment designed to neutralize odor-causing bacteria and organic matter, leaving the yard clean, fresh, and more enjoyable for pets and family.

Service Communication Features:

Notification prior to service arrival (“On-the-Way Messaging”)
Confirmation of secured access following service (“Secured Gate Photo After Service”)

The Company may modify or discontinue any non-essential service feature or communication method at its discretion, provided the core services of waste removal remain substantially performed.

2.2 One-Time Cleanings

The Company offers one-time cleaning services designed for move-ins, seasonal refreshes, or other non-recurring needs.
One-time services include pet waste removal and one (1) deodorization application, if applicable.

The following services are excluded from all one-time cleanings:

Pet Waste Wellness Observation (PWWO)
Yard Hazard Lookout Service (YHLS)

Additional services, such as extra deodorization, expanded yard coverage, or additional pets, may be quoted separately at the Company’s discretion.

2.3 Yard Deodorization Service

The Company may provide yard deodorization applications as part of certain services. The Service involves the application of pet-safe deodorizing products to reduce odors in the designated outdoor cleanup area.

The Client shall ensure that pets, children, or other individuals are not present in the treated area for the duration recommended by the product label.
The Client shall secure or temporarily relocate delicate plants, garden features, outdoor furniture, or other items that they do not wish exposed to deodorization products.
The Client shall ensure irrigation or sprinkler systems will not activate during or immediately after the application.

2.3.1 Health & Safety Disclaimer

While deodorization products are labeled as safe for pets and humans, the Company does not guarantee that all individuals, pets, or plants will not experience a reaction.
Clients should disclose any known allergies, sensitivities, or health conditions that may be affected by the Service.

2.3.2 Limitation of Liability

The Company shall not be liable for any direct or indirect damage, discoloration, reduced plant health, or other effects resulting from deodorization applications, except in cases of gross negligence or willful misconduct.
The Company does not guarantee odor elimination or overall efficacy due to factors beyond its control, including but not limited to weather, irrigation, sprinklers, soil conditions, or environmental factors.

2.3.3 Complimentary Monthly Application and Seasonal Limitations

Complimentary Monthly Application:

Eligible Clients enrolled in an active recurring service plan receive one (1) complimentary yard deodorization application per calendar month during the deodorization season (generally March through October), subject to weather and product limitations.
Complimentary applications are intended to maintain general yard freshness and odor control under typical residential conditions and standard service areas.

Additional Applications:

Clients may request, or the Company may recommend, additional deodorization applications if the property, number of pets, or other conditions warrant more frequent treatment.
Additional applications are provided at the Company’s discretion, subject to scheduling availability, and may incur an additional fee as quoted by the Company.
The Company does not guarantee the availability or timing of additional applications.

Weather and Seasonal Limitations:

Deodorization services are weather- and product-dependent.
Applications may be temporarily suspended or rescheduled during periods of freezing or near-freezing temperatures (generally November through February) or other adverse weather conditions that limit product effectiveness.

No Cash Value / Non-Transferable:

Complimentary applications hold no cash value.
Applications cannot be credited, transferred, accumulated, or applied to future service.
Service effectiveness may vary due to factors beyond the Company’s control, including but not limited to weather, irrigation, soil conditions, yard composition, pet activity, and environmental conditions.

2.4 Service Modifications and Pricing

The Company reserves the right to change, modify, or discontinue service plans, included services, and pricing at any time.
Clients will receive at least 7 days’ notice of significant changes via email or posted update to the client portal.
Service effectiveness may vary due to yard conditions, weather, or pet behavior beyond the Company’s control.

3. CLIENT RESPONSIBILITIES

3.1 The Client agrees to:

Provide safe, reasonable access to the service area (including gates, locks, and fences).
Maintain the yard in a condition that allows for effective service (e.g., grass kept at a reasonable height).
Ensure pets and minor(s) are not in the service area during service. If pets or minor(s) are present, the visit will be skipped and will not be refunded.
Acknowledge that only adults (18+) may serve as the primary contact for any communications, service decisions, or authorizations.
Notify the Company of any aggressive pets, hazards, or changes in yard conditions.
Report any known communicable diseases or parasites in pets that could be transmitted through waste.

3.1.1 Waste Receptacle and Placement Requirements

The Client agrees to the following:

Provide an accessible trash bin for waste placement, or
Designate a specific outdoor placement area on the property
Ensure the designated bin or area is:
Clearly identifiable
Reasonably accessible at the time of service

The Company:

Is not responsible for delays, missed placement, or alternative placement due to lack of access or failure to designate a location

3.2 The Client agrees to comply with all Company service policies as provided during onboarding or posted on the Company’s website. In the event of any conflict between the policies and these Terms, these Terms shall control.

3.3 The Company shall not be liable for accidents, injuries, or damages resulting from the Client’s failure to provide safe and accessible conditions.

4. SCHEDULING AND ACCESS

4.1 The Company will provide service on a regular schedule (bi-weekly, weekly, twice weekly, or one-time service) based on the Client’s selected plan.

4.2 If the Company is unable to access the yard due to locked gates, animals, minor(s) present, unsafe conditions, or other access issues, the visit may be skipped and will not be refunded.

4.3 Service Delays, Rescheduling, and Cancellations: Force Majeure.

The Company may delay, reschedule, or cancel service due to weather, natural disasters, pandemics, public health restrictions, holidays, acts of government, or other events outside the Company’s control (force majeure). No refunds or credits shall be issued for service interruptions, cancellations, or delays caused by force majeure events.

4.4 Weather-Related Cancellations.

The Company may cancel or reschedule service due to inclement weather, including but not limited to rain, snow, ice, extreme heat, storms, flooding, or other conditions that may compromise the safety or effectiveness of the Service.

If a service visit is canceled due to weather, it will be rescheduled to the next available service day, which may be the Client’s next scheduled visit or another day determined by the Company based on operational capacity.
In some cases, if scheduling allows, the missed service may be accommodated earlier than the next available service day. This is not guaranteed and is determined solely by the Company based on staffing, route logistics, and existing appointments.
The rescheduled service will be performed as a double cleaning to account for the missed visit.
Clients acknowledge that no credits, refunds, or discounts will be issued for service interruptions caused by weather.

4.5 Holiday Closures.

The Company observes the following holidays and does not perform scheduled services on these dates:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

If a Client’s regular service day falls on a holiday, the missed visit will be rescheduled to the next available service day, which may be the Client’s next scheduled visit or another day determined by the Company based on operational capacity.
In some cases, if scheduling allows, the missed service may be accommodated earlier than the next available service day. This is not guaranteed and is determined solely by the Company based on staffing, route logistics, and existing appointments.
The rescheduled service will be performed as a double cleaning to account for the missed visit.
Clients acknowledge that missed services due to holidays do not result in credits, refunds, or discounts.

4.6 Occasional Non-Holiday Closures.

From time to time, the Company may need to delay or reschedule service for non-holiday reasons, such as staff illness, doctor appointments, vacation, or other unforeseen circumstances.

If a service visit is affected, the Company will notify the Client as soon as possible and reschedule the visit to the next available service day, which may be the Client’s next scheduled visit or another day determined by the Company based on operational capacity.
In some cases, if scheduling allows, the missed service may be accommodated earlier than the next available service day. This is not guaranteed and is determined solely by the Company based on staffing, route logistics, and existing appointments.
The rescheduled service will be performed as a double cleaning to account for the missed visit.
Clients acknowledge that service delays or rescheduling for non-holiday closures do not result in credits, refunds, or discounts.

4.7 Client Responsibilities for Rescheduled Services.

Clients must ensure yard access and that pets and minor(s) are not present during rescheduled service visits.
The Company is not liable for missed or incomplete service if the Client is unavailable or access is restricted during the rescheduled visit.

4.8 “On the Way” Notifications.

The Company may provide the Client with notifications when the service team is en route to the property (“On the Way” messages). These notifications are estimates only and do not guarantee an exact arrival time. Clients acknowledge that the Company shall not be responsible for any accidents, injuries, property damage, or other consequences arising from reliance on the estimated arrival time provided in the notification. Clients remain responsible for ensuring that the yard is accessible and that pets and minor(s) are not present at the scheduled service time, regardless of the timing of the notification.

5. PAYMENT AND BILLING

5.1 Services are prepaid on a monthly or per-visit basis, according to the Client’s selected plan.

5.2 The Company reserves the right to suspend or terminate service for non-payment.

5.3 Promotional offers and discounts are subject to conditions and may change at the Company’s discretion.

5.4 The Client agrees to reimburse the Company for any reasonable costs incurred in collecting overdue payments, including attorney fees and court costs.

5.5 All recurring plans and one time cleans require a valid credit or debit card on file before service begins; no exceptions.

6. AUTO-RENEWAL OF SERVICES

6.1 All recurring service plans automatically renew on a month-to-month basis unless cancelled by the Client or terminated by the Company.

6.2 The Client must provide written notice of cancellation (email, online portal, or other accepted method) at least 7 days before the next billing cycle to avoid being charged for the following month.

6.3 Prepaid monthly fees are non-refundable once the billing cycle has begun.

6.4 The Company reserves the right to cancel service at any time for safety, non-payment, operational reasons, or violation of these Terms.

7. LATE PAYMENTS AND SERVICE SUSPENSION

7.1 Payment is due in advance of each billing cycle.

7.2 If payment is not received by the due date, service will be paused immediately and no visits will be performed until the account is paid in full.

7.3 If the account remains unpaid through the next billing cycle, the service agreement will be cancelled automatically.

7.4 The Company shall not be obligated to provide make-up visits for any services missed during a payment pause.

7.5 If service is paused for the duration of a billing cycle, an Initial/Deep Clean fee will apply before regular recurring service resumes. The fee will be prorated if the pause occurs for only part of a billing cycle.

7.6 The Company reserves the right to recover unpaid amounts through reasonable collection efforts.

8. LIMITATIONS OF LIABILITY

8.1 The Company shall not be held liable for:

Illnesses or injuries to pets or humans related to pet waste exposure
Property damage or hazards not caused by the Company
Missed or incomplete waste removal due to conditions beyond the Company’s control
Indirect, incidental, punitive, or consequential damages, even if negligence is alleged

8.1.1 Waste Placement Liability Limitation

Once bagged pet waste has been placed on the Client’s property:

The Company bears no responsibility for:

Odors
Leaks or bag failure
Municipal code violations
Missed trash pickup
Secondary handling by the Client or third parties

Liability for the waste transfers fully to the Client upon placement

8.2 The Company makes no warranties or guarantees that all waste will be located or removed, or that yards will be completely sanitary.

8.3 The Client agrees that the Company’s liability for any claims related to a specific service visit shall not exceed the fee paid for that visit. For prepaid monthly plans, liability for any claim related to a particular service visit shall not exceed the pro-rata portion of the monthly fee allocated to that visit.

8.4 The Company is not responsible for accidental damage to sprinklers, fences, ornaments, landscaping, or other yard features unless caused by gross negligence.

9. HEALTH AND SAFETY DISCLAIMER

9.1 Pet waste may contain harmful bacteria, parasites, or viruses. The Client acknowledges that removal of visible waste reduces but does not eliminate all risks of exposure.

9.2 The Service is not a substitute for veterinary care, pest control, medical advice, or sanitation services.

9.3 The Client remains solely responsible for pet vaccinations, parasite prevention, and health monitoring.

9.4 Disease and Parasite Precautions:

The Company will not service yards where a dog is known or suspected to be infected with a virus, parasite, or other communicable disease that can spread through waste until the dog has been treated and cleared as healthy.
Failure to report such conditions may result in immediate termination of service, and the Client will be held responsible for any damages or claims arising from exposure to other clients’ properties.
Clients must provide written or verbal confirmation to the Company that the pet has been treated and cleared by a licensed veterinarian before service resumes.

9.5 The Company implements sanitization of all equipment between service stops and takes all reasonable precautions to prevent the spread of disease. However, the Client acknowledges that risk cannot be completely eliminated.

10. TERMINATION AND REFUSAL OF SERVICE

10.1 The Company reserves the right to refuse, suspend, or terminate service if:

The Client fails to comply with these Terms
Yard conditions are unsafe, unsanitary, or inaccessible
Pets or minor(s) are present in the service area at the time of visit
The Company determines, in its sole discretion, that service cannot be reasonably or safely performed
Failure to report communicable disease or hazardous conditions

10.2 Prepaid fees may be forfeited in cases of termination due to Client non-compliance.

11. INDEMNIFICATION

11.1 The Client agrees to indemnify, defend, and hold harmless Clean Paws Pet Waste Removal, a service of Clean Paws LLC, its owners, employees, agents, and subcontractors from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

Reliance on the Service;
Illnesses, injuries, or damages caused by exposure to pet waste;
Yard conditions, hazards, or obstructions beyond the Company’s control;
The Client’s failure to provide safe, unobstructed access to the service area and to ensure that pets and minor(s) are not present during Service.
Any third-party claims resulting from the Client’s property, pets, or use of the Service.
The Deodorization Service, including property damage, plant reactions, or pet/human exposure.

12. ADDITIONAL CLIENT REPRESENTATIONS AND DISCLAIMERS

12.1 The Client represents and warrants that:

All pets on the property are current on vaccinations and parasite prevention appropriate for their species.
The Client has disclosed any known hazards, communicable diseases, or property conditions that could impact safe service.
The Client will maintain gates, fences, and access points in good working order to ensure safe and reasonable entry.

12.2 Property Access and Limits:

The Company’s Service is strictly limited to the designated outdoor cleanup area. The Company shall not enter homes, sheds, garages, detached garages, or any other structures or enclosed areas on the property.

12.3 Photo and Documentation Consent:

The Client consents to the Company photographing or documenting the service area, hazards, or waste conditions for internal records, quality control, or dispute resolution. Identifiable images of the Client’s property will not be used for marketing without written consent.

12.4 Emergency Suspension of Service:

The Company may immediately suspend or terminate Service if unsafe conditions, aggressive animals, communicable disease, or hazards are present. The Client remains responsible for fees incurred prior to suspension.

12.5 Insurance Disclosure:

The Company maintains commercial general liability insurance. Proof of coverage will be provided to the Client upon reasonable request. Insurance limits do not expand liability beyond these Terms.

12.6 Disclaimer of Guarantees:

The Company does not warrant that all waste will be detected or removed, or that the yard will be free of health risks, hazards, or odors. The Client acknowledges that waste removal reduces but does not eliminate risks of exposure.

13. DISPUTE RESOLUTION

13.1 Any disputes, claims, or controversies arising out of or relating to these Terms, the Service, or the relationship between the Client and the Company shall first be addressed through good-faith negotiation between the parties.

13.2 If negotiation does not resolve the matter, the parties agree to participate in non-binding mediation with a mutually agreed mediator located in the State of Missouri.

13.3 If mediation is unsuccessful, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration shall take place in the State of Missouri.

13.4 The Client and the Company agree that arbitration is the exclusive forum for dispute resolution, is final and binding, and that both parties are waiving any right to a jury trial or to participate in a class-action lawsuit.

14. GOVERNING LAW

14.1 These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to conflict of laws principles.

15. ENTIRE AGREEMENT, MODIFICATION, AND SEVERABILITY

15.1 These Terms constitute the entire agreement between the Client and the Company regarding the Pet Waste Removal Service.

15.2 The Company reserves the right to modify these Terms at any time, and updated Terms will become effective immediately upon posting.

15.3 If any provision is found to be unenforceable, the remaining provisions shall remain valid.

15.4 Failure to enforce any term does not constitute a waiver of the Company’s rights.

16. ACKNOWLEDGMENT

16.1 Waste Handling Acknowledgment

By enrolling in or using the Service, the Client acknowledges that:

Clean Paws Pet Waste Removal does not haul or dispose of waste off-site
All pet waste remains on the Client’s property
Final disposal is the Client’s responsibility
Placement of bagged waste completes the Company’s obligations for that visit

16.2 By enrolling in or using the Service, the Client acknowledges that:

They have read, understood, and agreed to these Terms.
They understand the Service reduces but does not eliminate risks associated with pet waste.
They accept all risks associated with the Service.

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These Terms & Conditions (“Terms”) govern the Pet Waste Wellness Observation Service (“Service”) provided by Clean Paws Pet Waste Removal, a service of Clean Paws LLC (“Company,” “we,” or “us”). By enrolling in or using the Service, the client (“Client,” “you,” or “your”) agrees to the following terms:

1. SCOPE OF SERVICE

1.1 The Service involves a visual observation of pet waste for potential abnormalities, including but not limited to parasites, blood, unusual consistency, or other visible signs.

1.2 The Service is limited to conditions visible at the time of observation. The Company does not guarantee detection of all abnormalities, parasites, or other health issues.

1.3 The Service does not include testing, diagnosis, or treatment, and is strictly informational only.

1.4 The Service is supplemental only and not a substitute for veterinary care, professional medical advice, or laboratory analysis.

1.5 Observations may be communicated to the Client for informational purposes only.

1.6 The Company reserves the right to document observations for internal records, training, or dispute resolution purposes.

2. NON-VETERINARY DISCLAIMER

2.1 The Service does not constitute veterinary care, diagnosis, or treatment.

2.2 The Company and its employees are not licensed veterinary providers.

2.3 Clients are strongly advised to consult a licensed veterinarian regarding any pet health concerns.

2.4 Clients should not delay veterinary care based on any observations or lack thereof.

2.5 The Client acknowledges that Clean Paws does not provide veterinary diagnosis, treatment, or testing, and the recommendation to separate dogs is for observational clarity only. Observing, reporting, or isolating dogs does not replace veterinary care, and the Client should consult a licensed veterinarian for any health concerns identified during or after the service.

3. CLIENT ACKNOWLEDGMENT AND RESPONSIBILITIES

3.1 The Client acknowledges that the Service is informational only and is not a replacement for veterinary care.

3.2 The Client is solely responsible for monitoring their pet’s health, seeking veterinary advice, and making all health care decisions.

3.3 The Company is not responsible for any delay in veterinary treatment, or any injury, illness, or death of a pet resulting from reliance on or failure to act upon observations.

3.4 The Client agrees to provide safe access to the yard and ensure pets or minor(s) are not present during the Service.

3.5 The Client acknowledges that in households with multiple dogs, the PWWO Service may be limited in identifying which dog produced specific waste. Observations are strictly visual and based on waste that is accessible at the time of service. Clean Paws cannot guarantee accurate attribution of observed abnormalities to a specific dog unless dogs are separated or otherwise identifiable.

3.6 The Client agrees that, if any abnormalities, parasites, or other concerning signs are observed in a multi-dog household, Clean Paws may recommend temporarily separating dogs during outdoor time so that the source of the waste can be accurately attributed. The Client understands that compliance with such recommendations is necessary for accurate reporting and effective monitoring.

3.7 The Client acknowledges that accurate identification of health concerns in multi-dog households depends on proper observation practices, including separation if recommended, and agrees to take all necessary steps to follow Clean Paws’ guidance for safe, effective monitoring.

4. LIMITATIONS OF LIABILITY

4.1 The Company shall not be held liable for medical conditions not observed, any injury, illness, or death of a pet, or decisions made by the Client or third parties based on observations.

4.2 The Company makes no warranties or guarantees regarding the accuracy, completeness, or effectiveness of observations.

4.3 The Client agrees to assume all risks associated with pet health conditions not observed, not reported, or beyond the scope of the Service.

4.4 The Company shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to veterinary costs, emotional distress, or lost income.

4.5 The Client agrees that the Company’s liability for any claims related to a specific service visit shall not exceed the fee paid for that visit. For prepaid monthly plans, liability shall not exceed the pro-rata portion of the monthly fee allocated to that visit.

4.6 The Client agrees that Clean Paws shall not be liable for:

Any inability to accurately identify which dog produced waste, including cases where dogs are not separated;
Any delay, injury, illness, or complications arising from the Client’s failure to follow separation recommendations;
Any reliance on observations made in multi-dog households without separation;
Any indirect, incidental, consequential, or punitive damages arising from the Service in multi-dog households.

5. COMMUNICATION OF OBSERVATIONS

5.1 Observations, if any, will be communicated to the Client via (email, text, or in-person report).

5.2 It is the Client’s responsibility to review and act upon all communications.

5.3 The Company is not responsible for missed, delayed, or unreceived communications.

6. FORCE MAJEURE AND UNCONTROLLABLE FACTORS

6.1 The Service is limited to conditions that can be reasonably observed at the time of the visit.

6.2 The Company is not responsible for failure to observe waste due to weather, yard conditions, obstructions, equipment malfunction, traffic delays, or other circumstances beyond its reasonable control.

7. INDEMNIFICATION

7.1 The Client agrees to indemnify, defend, and hold harmless Clean Paws Pet Waste Removal, LLC, its owners, employees, agents, and subcontractors from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

Reliance on observations provided by the Service;
Delay or failure to seek veterinary treatment based on the Service;
Any injury, illness, or death of a pet, including conditions not observed or reported by the Service;
Any third-party claims arising from the Client’s use of the Service or information provided by the Company.
Failure to separate dogs when recommended;
Misattribution of observed abnormalities to the wrong dog;
Any injury, illness, or health complication in multi-dog households related to observed or unobserved waste.

8. ADDITIONAL CLIENT REPRESENTATIONS AND DISCLAIMERS

8.1 The Client represents and warrants that:

All pets are current on vaccinations and parasite prevention appropriate for their species.
The Client has disclosed any known communicable diseases or conditions that could increase risk of exposure through waste.
The Client understands this Service is informational only and does not replace veterinary care.

8.2 Property Access and Limits

The Service is limited to outdoor waste observation in the designated cleanup area. The Company shall not enter homes, sheds, garages, detached garages, or other structures for the purposes of this Service.

8.3 Photo and Documentation Consent

The Client consents to the Company photographing or documenting waste for internal training, quality control, or dispute resolution. Any such images are confidential and not used for marketing without written consent.

8.4 Emergency Suspension of Service

The Company may immediately suspend or terminate Service if unsafe conditions, aggressive animals, or communicable diseases are suspected. Service may resume once conditions are corrected and, where applicable, veterinary clearance is confirmed.

8.5 Insurance Disclosure

The Company maintains commercial general liability insurance. Proof will be provided to the Client upon request. Insurance coverage does not alter or expand the Company’s limitations of liability under these Terms.

8.6 Disclaimer of Guarantees

The Company does not guarantee detection of any particular disease, condition, or abnormality. The Service is strictly informational, limited to visible waste at the time of the visit, and cannot substitute for veterinary diagnostics or treatment.

9. NO GUARANTEE OF HEALTH DETECTION

9.1 The Service does not guarantee the detection, prevention, or avoidance of disease, parasites, or other health conditions.

9.2 Clients should always consult a licensed veterinarian regarding any health concerns.

10. DISPUTE RESOLUTION

10.1 Any disputes, claims, or controversies arising out of or relating to these Terms, the Service, or the relationship between the Client and the Company shall first be addressed through good-faith negotiation between the parties.

10.2 If negotiation does not resolve the matter, the parties agree to participate in non-binding mediation with a mutually agreed mediator located in the State of Missouri.

10.3 If mediation is unsuccessful, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration shall take place in the State of Missouri.

10.4 The Client and the Company agree that arbitration is the exclusive forum for dispute resolution, is final and binding, and that both parties are waiving any right to a jury trial or to participate in a class-action lawsuit.

11. GOVERNING LAW

11.1 These Terms shall be governed by and construed in accordance with the laws of the State of Missouri.

12. ENTIRE AGREEMENT AND SEVERABILITY

12.1 These Terms constitute the entire agreement between the Client and the Company regarding the Service.

12.2 If any provision is found unenforceable, the remaining provisions remain in full force.

13. ACKNOWLEDGMENT

13.1 By enrolling in or using the Service, the Client acknowledges that:

They have read, understood, and agreed to these Terms
The Service is informational only and is not veterinary/medical care, advice or diagnosis
They accept all risks associated with the service.

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These Terms & Conditions (“Terms”) govern the Yard Hazard Lookout Service (“Service”) provided by Clean Paws Pet Waste Removal, a service of Clean Paws LLC (“Company,” “we,” “us,” or “our”). By enrolling in or using the Service, the client (“Client,” “you,” or “your”) agrees to the following terms:

1. SCOPE OF SERVICE

1.1 The Service involves the detection, identification, and, where safe and reasonable, removal of minor hazards in the Client’s outdoor cleanup area, such as broken glass, small sharp debris, and loose nails or screws.

1.2 Safe vs. Unsafe Handling — Company Discretion. Determinations of what is safe or reasonable to remove rest solely with the Company and may consider: the size, quantity, condition, embeddedness, accessibility, stability, potential for further harm, and the tools, equipment, training, or PPE required. Examples: a single small nail or single shard of glass may be removed; multiple nails clustered together, numerous shards of glass, large embedded metal, or material that requires excavation or heavy tools will normally be flagged and reported instead of removed.

1.3 The Service includes flagging, marking, or otherwise identifying hazardous yard conditions that cannot be safely or reasonably removed (for example: holes, uneven ground, exposed roots, deeply embedded objects, or heavy/embedded metal).

1.4 The Service is limited to observable, surface hazards at the time of the visit. The Company does not guarantee detection or removal of all hazards, including those hidden by soil, mulch, vegetation, debris, snow, or other obstructions.

1.5 The Company will not handle or remove the following:

Biohazardous materials (including but not limited to needles/syringes, human waste, medical waste),
Hazardous chemical containers or containers with unknown/volatile contents,
Dead animal carcasses greater than small rodents, or items requiring specialized hazardous-waste procedures,
Large, heavy, or embedded objects that require excavation, heavy equipment, or professional remediation.

1.6 If the Client requests removal of items that may be hazardous or require specialized handling, the Company may (at its option) provide a separate quote for specialized removal and disposal costs. The Client agrees to pay any additional charges for specialized removal, disposal, or off-site handling.

1.7 The Service does not include professional inspections, construction, landscaping, pest control, utility locating, or other specialized trades. The Client is responsible for engaging appropriately licensed professionals for any hazard remediation outside the Service scope.

1.8 The Client authorizes the Company to take photographic documentation (before and after) of the service area, hazards found, and any removal or flagging performed for record-keeping, training, or dispute resolution.

2. CLIENT ACKNOWLEDGMENT AND RESPONSIBILITIES

2.1 The Client acknowledges that participation in the Service involves inherent risks, including potential injury to persons, pets, or property. The Client accepts those risks.

2.2 The Client agrees to:

Provide safe, reasonable access to the service area (including gate codes, unlocked gates, or a designated access arrangement),
Ensure pets and minor(s) are not present in the service area during the Service,
Disclose to the Company any known hazards, prior damage, underground utilities, irrigation systems, wells, septic components, or prior construction work in the service area, and
Follow up promptly on flagged hazards by engaging licensed professionals when the Company recommends it.

2.3 The Client must obtain any required permission from property owners, HOA, or other third parties before Company personnel perform hazard removal. The Client is responsible for providing proof of authorization if requested.

2.4 The Client acknowledges and agrees that removal of certain hazards may require temporary relocation or adjustment of yard items (toys, potted plants, furniture) and that the Company is not responsible for items not secured or moved by the Client prior to service.

3. SAFE REMOVAL LIMITATIONS; UNDERGROUND / SYSTEM RISKS

3.1 The Company will exercise reasonable care when removing minor hazards. The Client understands the Company does not perform excavation, and will not intentionally disturb or attempt to repair underground utilities, irrigation heads, sprinkler systems, electrical wiring, septic components, or piping.

3.2 The Company is not responsible for damage to underground or hidden systems, sprinkler heads, irrigation lines, landscape lighting, irrigation wiring, root systems, or buried objects unless damage is caused by the Company’s gross negligence or willful misconduct.

3.3 If removal work risks disturbing underground systems or the Company reasonably suspects the presence of buried utilities, the Company may stop work and refer the Client to utility locating services or licensed contractors. The Client is responsible for any costs from such services.

4. HAZARDOUS OR BIOHAZARD MATERIALS; LEGAL/REGULATORY MATTERS

4.1 The Company will not remove biohazardous materials (including syringes/needles) or illegally dumped hazardous waste. Discovery of such items will be documented, photographed, and reported to the Client. The Client will be advised to contact the proper hazardous waste removal service or local authorities.

4.2 If the Company encounters suspected illegal materials or evidence of criminal activity, the Company may, at its discretion, notify law enforcement and provide documentation.

4.3 The Client agrees to reimburse the Company for any reasonable additional costs (labor, equipment, disposal fees, or third-party service charges) if the Client requests the Company to remove items that it would not normally remove without specialized handling, and the Company agrees to perform such removal.

5. REPORTING AND COMMUNICATION

5.1 Hazards removed or rendered safe during the Service will be addressed and documented during the visit. Hazards that are unsafe to remove will be flagged/or documented and communicated to the Client via the Client’s chosen communication channel (email, text, or in-person report).

5.2 All reports are informational only. It is the Client’s responsibility to review reports and take appropriate remedial action. The Company is not responsible for Client failure to act on a flagged hazard.

5.3 The Company is not responsible for missed, delayed, or unreceived communications due to incorrect contact details or third-party service failures.

6. TERMINATION, REFUSAL, AND SUSPENSION OF SERVICE

6.1 The Company reserves the right to refuse, suspend, or terminate the Service for any reason, including but not limited to: unsafe conditions, presence of pets/minor(s), discovery of hazards outside the Company’s scope, Client non-compliance with Terms, or threats to employee safety.

6.2 If the Company suspends or terminates service because conditions are unsafe or the Client violated these Terms, prepaid fees may be forfeited at the Company’s discretion.

6.3 The Company is not responsible for non-performance due to weather, natural disasters, acts of government, or other force majeure events.

7. LIMITATIONS OF LIABILITY AND INSURANCE

7.1 The Company shall not be held liable for:

Injuries, illnesses, or accidents in the yard not caused by the Company’s gross negligence or willful misconduct;
Hazards not observed or that are hidden, buried, or outside the observable service area;
Decisions made by the Client or third parties following hazard reports.

7.2 The Company disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

7.3 The Client agrees that the Company’s total liability for any claim related to a specific service visit shall not exceed the fee paid for that visit. For prepaid monthly plans, liability for any claim related to a particular service visit shall not exceed the pro-rata portion of the monthly fee allocated to that visit.

7.4 The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost income, emotional distress, or veterinary or remediation costs, even if the Company has been advised of the possibility of such damages.

7.5 The Company maintains commercial general liability insurance; proof of insurance will be provided to the Client upon reasonable request. Insurance limits do not expand liability beyond these Terms.

8. INDEMNIFICATION

8.1 The Client agrees to indemnify, defend, and hold harmless Clean Paws Pet Waste Removal, LLC, its owners, employees, agents, and subcontractors from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

The Client’s failure to disclose known yard conditions, hazards, or underground systems;
The Client’s failure to provide safe access or to secure pets/minor(s) during the Service;
The Client’s instruction to the Company to remove items outside the Service scope;
Any third-party claims resulting from hazard detection, removal, or reporting on the Client’s property;
Injury, property damage, or accidents arising from hazards identified or handled during the Service.

9. ADDITIONAL CLIENT REPRESENTATIONS AND DISCLAIMERS

9.1 The Client represents and warrants that:

All hazards, underground utilities, and prior yard conditions known to the Client have been disclosed to the Company.
Pets and minor(s) will be kept out of the service area during Service visits.
The Client understands that hazard detection is limited to surface-level, visible conditions at the time of Service.

9.2 Property Access and Limits

The Service is confined to the outdoor yard or cleanup area designated in the Service Agreement. The Company will not enter homes, sheds, garages, detached garages, or any enclosed structures.

9.3 Photo and Documentation Consent

The Client consents to the Company photographing or documenting hazards, removals, or flagged conditions for records, training, or dispute resolution. Images will not be used for marketing without written consent.

9.4 Emergency Suspension of Service

The Company may immediately suspend or terminate Service if unsafe conditions, aggressive animals, or hazards outside the Service scope are present. Fees remain payable for work performed prior to suspension.

9.5 Insurance Disclosure

The Company maintains commercial general liability insurance. Proof will be provided to the Client upon request. Insurance limits do not expand or alter the Company’s liability under these Terms.

9.6 Disclaimer of Guarantees

The Company does not guarantee detection, identification, or removal of all hazards. The Service is limited to visible, surface-level hazards that can be safely addressed at the time of the visit.

10. CHARGES, PAYMENT, AND SPECIALIZED REMOVAL FEES

10.1 Unless otherwise agreed in writing, the Service fee covers routine detection, flagging, and safe removal of minor hazards as described. Removal of large quantities, hazardous materials, embedded items, or specialized disposal will be billed separately with Client’s prior approval.

10.2 The Client agrees to reimburse the Company for reasonable additional costs associated with specialized removal, disposal, permits, or third-party services if requested by the Client or required for safe remediation.

11. RECORDS, PHOTOGRAPHS, AND PRIVACY

11.1 The Company may photograph or video the service area, hazards, and work performed for internal records, training, quality control, or dispute resolution. The Client consents to such documentation.

11.2 Photographs or reports that contain Client personal information will be handled in accordance with applicable privacy laws. The Company may use anonymized images for marketing unless the Client objects in writing.

12. DISPUTE RESOLUTION

12.1 Any disputes, claims, or controversies arising out of or relating to these Terms, the Service, or the relationship between the Client and the Company shall first be addressed through good-faith negotiation between the parties.

12.2 If negotiation does not resolve the matter, the parties agree to participate in non-binding mediation with a mutually agreed mediator located in the State of Missouri.

12.3 If mediation is unsuccessful, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). The arbitration shall take place in the State of Missouri.

12.4 The Client and the Company agree that arbitration is the exclusive forum for dispute resolution, is final and binding, and that both parties are waiving any right to a jury trial or to participate in a class-action lawsuit.

13. GOVERNING LAW

13.1 These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to conflict of laws principles.

14. ENTIRE AGREEMENT, MODIFICATION, AND SEVERABILITY

14.1 These Terms together with any signed service agreement constitute the entire agreement between the Client and the Company with respect to the Service.

14.2 The Company reserves the right to modify these Terms at any time; updated Terms will become effective upon posting or written notice to the Client. Continued use of Services after notice constitutes acceptance of modified Terms.

14.3 If any provision is found to be unenforceable, the remaining provisions shall remain valid and enforceable.

15. ACKNOWLEDGMENT

15.1 By enrolling in or using the Service, the Client acknowledges that:

They have read, understood, and agreed to these Terms
The Service is limited to observable hazards and safe removals as described
They accept all risks associated with the Service.

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